This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Wetuks website and mobile application.

When this policy mentions “Wetuks,” “we,” “us,” or “our,” it refers to the Wetuks company that is responsible for your information under this Privacy Policy (the “Data Controller”).

  1. INFORMATION WE COLLECT

    There are two general categories of information we collect:

    1. Information you give to us

      1. Information that is necessary for the use of the Wetuks website and/or mobile application

        We ask for and collect the following personal information about you when you use the Wetuks website and/or mobile application. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

        • Account information. When you sign up for a Wetuks account, we require certain information such as your first name, last name, and email address.

        • Profile and Tuk-tuk Listing information. To use certain features of the Wetuks website and/or mobile application (such as booking a tuk-tuk or creating a tuk-tuk profile), we may ask you to provide additional information, which may include your address, phone number, and a profile picture.

        • Identity verification Information. To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government-issued ID, passport, national ID card, or driving license, as permitted by applicable laws) or other authentication information.

        • Communications with Wetuks and other members. When you communicate with Wetuks or use the Wetuks website and/or mobile application to communicate with other members, we collect information about your communication and any information you choose to provide.

      2. Information you choose to give us

        You may choose to provide us with additional personal information to obtain a better user experience when using the Wetuks website and/or mobile application. This additional information will be processed based on your consent.

        • Additional profile information. You may choose to provide additional information as part of your Wetuks profile. Some of this information is part of your public profile page and will be publicly visible to others.

        • Other information. You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your Wetuks account, respond to surveys, post to community forums, participate in promotions, or use other features of the Wetuks website and/or mobile application.

    2. Information automatically collected from your use of the Wetuks website and/or mobile application

      When you use the Wetuks website and/or mobile application, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Wetuks website and mobile application.

      • Geo-location information. When you use certain features of Wetuks website and mobile application we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu.

      • Usage information. We collect information about your interactions with Wetuks website and mobile application such as the pages or content you view and other actions on Wetuks website and mobile application.

      • Log data and device information. We automatically collect log data and device information when you access and use the Wetuks website and mobile application, even if you have not created a Wetuks account or logged in. That information includes, among other things: details about how you’ve used Wetuks website and mobile application (including if you clicked on links to third-party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using Wetuks website and mobile application.

      • Cookies and similar technologies. We use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers. We may also allow our business partners to use these tracking technologies on Wetuks’ website and mobile application or engage others to track your behavior on our behalf.

  2. HOW WE USE THE INFORMATION WE COLLECT

    We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the Wetuks website and mobile application, create and maintain a trusted and safer environment and comply with our legal obligations.

    1. Provide, improve, and develop Wetuks website and mobile application

      • Enable you to access and use Wetuks website and mobile application.

      • Enable you to communicate with other members.

      • Operate, protect, improve, and optimize Wetuks website and mobile application and experience, such as by performing analytics and conducting research.

      • Provide customer service.

      • Send you service or support messages, updates, security alerts, and account notifications.

      • To operate, protect, improve, and optimize Wetuks website and mobile application and experience.

      We process this information given our legitimate interest in improving Wetuks website and mobile application and the experience of our members with it, and where it is necessary for the adequate performance of the contract with you.

    2. Create and maintain a trusted and safer environment

      • Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.

      • Conduct security investigations and risk assessments.

      • Comply with our legal obligations.

      • Resolve any disputes with any of our members and enforce our agreements with third parties.

      • Enforce our Terms of Service and other policies.

      • In connection with the activities above, we may conduct profiling based on your interactions with Wetuks website and mobile application, your profile information and other content you submit to Wetuks website and mobile application, and information obtained from third parties. In limited cases, automated processes may restrict or suspend access to Wetuks website and mobile application if such processes detect a Member or activity that we think poses a safety or other risk to the Wetuks website and mobile application, other members, or third parties.

      We process this information given our legitimate interest in protecting Wetuks website and mobile application, to measure the adequate performance of our contract with you, and to comply with applicable laws.

    3. Provide, personalize, measure, and improve our advertising and marketing

      • Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about Wetuks or partner campaigns and services) and social media advertising through social media platforms such as Facebook, Google, Twitter, Instagram, and LinkedIn).

      • Personalize, measure, and improve our advertising.

      • Conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with Wetuks website and/or mobile application, information obtained from third parties, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you.

      We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.

  3. SHARING & DISCLOSURE

    1. With your consent

      Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you authorize a third-party application or website to access your Wetuks account or when you participate in promotional activities conducted by Wetuks partners or third parties.

    2. Sharing between users

      To help facilitate bookings or other interactions between users, we may need to share certain information, including personal information, with other users, as it is necessary for the adequate performance of the contract between you and us, as follows:

      • When you as a Customer submit a booking request, certain information about you is shared with the Guide, including your full name and contact number, and other information you agree to share.

      • When you as a Guide have a confirmed booking, certain information is shared with the Customer to coordinate the booking, such as your full name, phone number, and pick-up location.

    3. Profiles, tuk-tuk listings, and other public information

      Wetuks’ website and mobile application allow you to publish information, including personal information, that is visible to the general public. For example:

      • Parts of your public profile page, such as your first name, your description, and city, are publicly visible to others.

      • Tuk-tuk listings are publicly visible and may include information such as the approximate location of the Guide (City, Country, and location), public profile photo, and aggregated information such as (Response Rate and Response Time), and any additional information you choose to share.

      • After completing a booking, Customers might at a point in time write reviews and rate Guides. Reviews and Ratings might be a part of your public profile page and may also be surfaced elsewhere on the Wetuks website and mobile application.

      • In the case that you submit content in a community or discussion forum, blog, or social media post, or use a similar feature on Wetuks website or mobile application, that content is publicly visible.

      Based on our legitimate interest to promote Wetuks we may display parts of Wetuks website and mobile application (e.g., your Profile) on sites operated by Wetuks’s business partners, using technologies such as widgets or APIs. If your Profile will be displayed on a partner’s site, information from your public profile page may also be displayed.

      Information you share publicly on Wetuks website and mobile application may be indexed through third-party search engines. We do not control the practices of third-party search engines, and they may use caches containing your outdated information.

    4. Compliance with law, responding to legal requests, preventing harm, and protection of our rights

      Wetuks website and mobile application may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) comply with our legal obligations, (ii) to comply with legal

      process and to respond to claims asserted against Wetuks, (iii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iv) to enforce and administer our Terms of Service or other agreements with Users, or (v) to protect the rights, property or personal safety of Wetuks, its employees, its Users, or members of the public.

      Where appropriate, we may notify users about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Wetuks’s property, its members and the Wetuks website and mobile application. In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that user about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.

    5. Service Providers

      Wetuks website and mobile application may use a variety of third-party service providers to help us provide services related to the Wetuks website and mobile application. Service providers may be located inside or outside of the European Economic Area (“EEA”). In particular, our service providers are based in Europe.

    6. Social media platforms

      Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or Wetuks website and mobile application.

      These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest.

      The social media platforms with which we may share your data are not controlled or supervised by Wetuks. Therefore, any questions regarding how your social media platform service provider processes your data should be directed to such provider.

      Please note that you may, at any time ask Wetuks to cease processing your data for these direct marketing purposes by sending an e-mail to admin@wetuks.pt.

    7. Business Transfers

      If Wetuks undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

    8. Aggregated data

      We may also share aggregated information (information about our users that we combine so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

  4. OTHER IMPORTANT INFORMATION

    1. Analysing your communications

      We may review, scan, or analyze your communications on Wetuks website and/or mobile application for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third-party marketing messages to you, and we will not sell reviews or analyses of these communications.

      These activities are carried out based on Wetuks’s legitimate interest in ensuring compliance with applicable laws and our Terms of Service, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.

    2. Linking third party accounts

      You might at a point in time link your Wetuks account with your account at a third-party social networking service. Your contacts on these third-party services are referred to as “Friends.” When you create this link:

      • the information you provide to us from the linking of your accounts may be stored, processed, and transmitted for fraud prevention and risk assessment purposes; and

      • the publication and display of information that you provide to Wetuks through this linkage is subject to your settings and authorizations on Wetuks website and/or mobile application and the third-party site.

      We only collect your information from linked third-party accounts to the extent necessary to ensure the adequate performance of our contract with you, or to ensure that we comply with applicable laws, or with your consent.

  5. THIRD PARTY PARTNERS & INTEGRATIONS

    The Wetuks website and/or mobile application may contain links to third-party websites or services, such as third party integrations, co-branded services, or third party-branded services (“Third Party Partners”). Wetuks does not own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, Wetuks, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.

  6. YOUR RIGHTS

    You may exercise any of the rights described in this section before Wetuks by sending an email to admin@wetuks.pt. Please note that we may ask you to verify your identity before taking further action on your request.

    1. Managing your information

      You may access and update some of your information through your account. If you have chosen to connect your Wetuks account to a third-party application, like Facebook or Google, you can change your settings and remove permission for the app by changing your Account Settings. You are responsible for keeping your personal information up-to-date.

    2. Rectification of inaccurate or incomplete information

      You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your Wetuks account).

    3. Data access and portability

      In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

    4. Data retention and erasure

      We retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the Wetuks website and/or mobile application to you, you can request that we erase your personal information and close your Wetuks account.

      Please note that if you request the erasure of your personal information:

      • We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend a Wetuks account for fraud or safety reasons, we may retain certain information from that Wetuks account to prevent that Member from opening a new Wetuks account in the future.

      • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Wetuks may keep some of your information for tax, legal reporting, and auditing obligations.

      • Because we maintain Wetuks website and mobile application to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period.

    5. Withdrawing consent and restriction of processing

      Where you have provided your consent to the processing of your personal information by Wetuks you may withdraw your consent at any time by sending a communication to Wetuks specifying which consent you are withdrawing.

    6. Objection to processing

      In some jurisdictions, applicable law may entitle you to require Wetuks not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing Wetuks will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing, or such processing is required for the establishment, exercise, or defense of legal claims.

      Where your personal information is processed for direct marketing purposes, you may, at any time ask Wetuks to cease processing your data for these direct marketing purposes by sending an e-mail to admin@wetuks.pt

      .

    7. Lodging Complaints

      You have the right to lodge complaints about the data processing activities carried out by Wetuks before the competent data protection authorities.

  7. SECURITY

    We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls.

    Wetuks uses end-to-end encryption for all pages served, so all information is encrypted and securely transmitted to us. You can verify this by looking for a lock icon in the address bar and looking for "HTTPS" at the beginning of the address of the Web page.

    If you know or have reason to believe that your Wetuks account credentials have been lost, stolen, misappropriated, or otherwise compromised, or in case of any actual or suspected unauthorized use of your Wetuks account, please contact us immediately

    at guides@wetuks.pt.

  8. CHANGES TO THIS PRIVACY POLICY

Wetuks reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Wetuks website and mobile application. We will also provide you with notice of the modification by email. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of Wetuks website and mobile application will be subject to the revised Privacy Policy.

Wetuks Cookie Policy

Wetuks uses cookies and similar technologies to help provide, protect, and improve Wetuks’ website and mobile application. This policy explains how and why we use these technologies and the choices you have.

A cookie is a small data file that is transferred to your device (e.g. your phone or your computer). For example, a cookie could allow us to recognize your browser, while another could store your preferences. There are two types of cookies used on Wetuks website and/or mobile application: (1) “session cookies” and (2) “persistent cookies.” Session cookies normally expire when you close your browser, while persistent cookies remain on your device after you close your browser and can be used again the next time you access Wetuks website and/or mobile application.

We also use other technologies with similar functionality to cookies, such as web beacons, pixels, mobile identifiers, and tracking URLs, to obtain Log Data (as described in the Privacy Policy). For example, our email messages may contain web beacons and tracking URLs to determine whether you have opened a certain message or accessed a certain link.

Why Wetuks Uses These Technologies

We use these technologies for several purposes, such as:

Third Parties

We may also allow certain business partners to place these technologies on Wetuks’ website and mobile application. These partners use these technologies to (1) help us analyze how you use Wetuks website and mobile application, such as by noting the third-party services from which you arrived, (2) market and advertise Wetuks services to you on Wetuks website and mobile application and third party websites, (3) help us detect or prevent fraud or conduct risk assessments, or (4) collect information about your activities on Wetuks website and mobile application, other sites, and/or the ads you have clicked on. For example, to help us better understand how people use Wetuks’ website and mobile application, we work with several analytics partners, including Google Analytics. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser by clicking here.

Third parties may also use such tracking technologies to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads both on Wetuks website and mobile application and on other websites and online services. Targeting and advertising cookies we use may include Google, and other advertising networks and services we use from time to time. For more information about targeting and advertising cookies and how you can opt-out, you can visit the Network Advertising Initiative’s opt-out page, the Digital Advertising Alliance’s opt-out page, or http://youronlinechoices.eu. To opt-out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. To the extent advertising technology is integrated into Wetuks website and mobile application and you opt-out of tailored advertising, you may still receive advertising content. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of these opt-out links and are not responsible for the availability or accuracy of these mechanisms.

Third-Party Social Plugins

The Wetuks website and mobile application may use social plugins provided and operated by third parties, such as Facebook’s Like Button. As a result of this, you may send to the third party the information that you are viewing on a certain part of Wetuks website and mobile application. If you are not logged into your account with the third party, then the third party may not know your identity. If you are logged in to your account with the third party, then the third party may be able to link information or actions about your interactions with the Wetuks

website and mobile application to your account with them. Please refer to the third party’s privacy policies to learn more about its data practices.

Your Choices

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar.

Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.

Your mobile device may allow you to control cookies through its settings function. Refer to your device manufacturer’s instructions for more information.

If you choose to decline cookies, some parts of Wetuks’ website and mobile application may not work as intended or may not work at all.